jlmam Privacy Policy

1.Introduction and Scope

jlmam is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Privacy Policy applies to all personal information collected through the jlmam website, mobile platform, customer support channels, and any other services operated by jlmam (collectively, the "Platform").

This policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). Where applicable, jlmam also observes internationally recognized data protection principles.

This Privacy Policy should be read alongside jlmam's Terms & Conditions. By using the jlmam Platform, you acknowledge that you have read and understood this policy and consent to the collection and use of your personal information as described herein.

2.Information We Collect

jlmam collects personal information that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of our platform. The categories of information we collect include:

• Registration Information: Full name, date of birth, nationality, gender, residential address, email address, and mobile number provided when you create a jlmam account.
• Identity Verification Documents: Government-issued photo identification (such as a Philippine passport, driver's license, SSS ID, or PhilHealth ID), proof of address, and other documents required for Know Your Customer (KYC) compliance.
• Financial Information: Payment method details, transaction history, deposit and withdrawal records. jlmam does not store full card numbers; payment processing is handled by certified payment service providers.
• Gaming Activity: Game history, betting records, session duration, wagering patterns, and account balance information.
• Technical Information: IP address, device type, browser type and version, operating system, referring URLs, and session data collected automatically when you access the Platform.
• Communications: Records of your interactions with jlmam customer support, including live chat transcripts and email correspondence.
• Preferences and Settings: Your communication preferences, responsible gaming settings, and any other preferences you configure within your jlmam account.

jlmam collects only the minimum personal information necessary for the purposes described in this policy. We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.

3.How We Use Your Information

jlmam uses the personal information we collect for the following purposes:

• To create, verify, and manage your jlmam account.
• To process deposits, withdrawals, and other financial transactions on the Platform.
• To verify your identity and age in compliance with Philippine gambling regulations and anti-money laundering (AML) requirements. Players must be at least 21 years of age to use jlmam.
• To provide customer support and respond to your inquiries and complaints.
• To personalize your experience on the jlmam Platform, including game recommendations and promotional offers where you have consented to receive them.
• To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct.
• To comply with applicable laws, regulations, and the requirements of regulatory authorities including PAGCOR.
• To analyze Platform usage and improve our services, games, and user experience.
• To send you service-related communications, including account notifications, security alerts, and policy updates.
• To enforce our Terms & Conditions and other applicable policies.

jlmam will not use your personal information for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable law.

4.Legal Basis for Processing

jlmam processes your personal information on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the jlmam gaming and betting services you have registered for.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and PAGCOR regulatory requirements.
• Legitimate Interests: Processing is necessary for jlmam's legitimate interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending you marketing communications or using non-essential cookies — jlmam relies on your freely given, specific, and informed consent. You may withdraw your consent at any time.

5.Sharing of Personal Information

jlmam does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may share your personal information with the following categories of recipients only to the extent necessary:

• Payment Service Providers: To process deposits and withdrawals through GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels.
• Identity Verification Providers: To conduct KYC checks and age verification as required by Philippine regulations.
• Game Software Providers: Game providers may receive limited technical data necessary to deliver their games on the jlmam Platform.
• Regulatory Authorities: jlmam may be required to disclose personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine authorities in response to lawful requests.
• Law Enforcement: Where required by law or court order, jlmam may disclose personal information to law enforcement agencies.
• Service Providers: Third-party vendors who assist jlmam in operating the Platform (such as cloud hosting, analytics, and customer support tools) under strict data processing agreements that prohibit them from using your data for their own purposes.

All third parties with whom jlmam shares personal information are required to maintain appropriate security measures and to process your data only in accordance with jlmam's instructions and applicable law.

6.Data Retention

jlmam retains your personal information for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• KYC and identity verification documents are retained for the duration of your account and for at least five (5) years after account closure.
• Customer support communications are retained for up to three (3) years from the date of the interaction.
• Technical and usage data may be retained in anonymized or aggregated form for analytical purposes beyond the standard retention periods.

When personal information is no longer required for the purposes for which it was collected and no legal obligation requires its retention, jlmam will securely delete or anonymize it.

7.Cookies and Tracking Technologies

jlmam uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience on jlmam.
• Analytics Cookies: Help jlmam understand how players use the Platform so we can improve our services. Data collected is aggregated and anonymized where possible.
• Security Cookies: Used to detect and prevent fraudulent activity and unauthorized access to your jlmam account.

8.Security of Your Information

jlmam implements a range of technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted between your device and the jlmam Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls that restrict access to personal data to authorized jlmam personnel on a need-to-know basis.
• Regular security assess ments and penetration testing of the jlmam Platform infrastructure.
• Monitoring systems to detect and respond to suspicious activity and potential security incidents.

While jlmam takes all reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. In the event of a personal data breach that is likely to result in harm to you, jlmam will notify you and the National Privacy Commission in accordance with applicable Philippine law.

9.Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by jlmam:

• Right to be Informed: You have the right to know what personal information jlmam collects about you and how it is used.
• Right of Access: You may request a copy of the personal information jlmam holds about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal information in your jlmam account.
• Right to Erasure: You may request deletion of your personal information where it is no longer necessary for the purposes for which it was collected, subject to jlmam's legal retention obligations.
• Right to Object: You may object to the processing of your personal information for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: If you believe jlmam has not handled your personal information in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact jlmam's Data Privacy Officer using the contact details provided in Section 12 of this policy. jlmam will respond to all verified requests within thirty (30) days.

10.Children and Minors

jlmam's Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gambling regulations. jlmam does not knowingly collect personal information from individuals under the age of 21.

If jlmam becomes aware that personal information has been collected from a person under 21 years of age, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered on jlmam, please contact our support team immediately.

11.Changes to This Privacy Policy

jlmam reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or regulatory obligations. When material changes are made, jlmam will notify registered players via email or an on-site notification at least seven (7) days before the changes take effect.

The updated Privacy Policy will be published on this page with a revised effective date. Your continued use of the jlmam Platform after the effective date of any amendment constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how jlmam protects your information.

12.Contact and Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information by jlmam, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the jlmam Platform

For formal data subject requests or privacy complaints, please address your correspondence to the jlmam Data Privacy Officer at the email address above, clearly stating the nature of your request and including your registered account username to facilitate a prompt response.